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CIMCON's LightHands Configuration & Reporting Managed Service lets you easily augment your lighting operations staff with CIMCON controls experts to provide help when needed to address adhoc issues on an on-call basis.
A remote managed service, LightHands provides you with a flexible, tiered structure that lets you choose the level of service you need to accomplish a wide variety of lighting operations tasks. Services range from implementing a dimming schedule to investigating outage reports and dispatching service providers to address the issue all via a simple service request.
Quickly submit service requests though web or email.
Login anytime (24 x 7) into CIMCON's web-based management services portal (or send an email request) to submit your request.
CIMCON's technical support team will acknowledge your request via email within 15 minutes during stated business hours.
CIMCON will log, categorize and act upon the request under the agreed service levels.
Upon completion, CIMCON will communicate the results of the request.
CIMCON will provide a monthly tracking report of all requests completed via the web portal or email.
CIMCON's LightHands service helps you expedite the expected benefits of your lighting controls by providing the following:
Quick access to lighting controls experts that can assist with the configuration and operations of your controls.
Complete service requests quickly and accurately.
The flexibility to purchase only the level of service that you need.
Lower lighting network operating and energy costs.
Reduce the time needed to make changes to hour controls network.
Requests may be submitted via the web portal or email on a 24 x 7 basis.
A wide variety of service request task types are covered under LightHands including but not limited to the following:
Modifying a light or pre-defined light group's Dimming Schedule
Turning a light or pre-defined light group ON/OFF or dim
Modifying the mode of an SLC pre-defined SLC group (i.e. Photocell, Astro-Clock, etc.)
Creating/modifying an alarm configuration
Running and emailing an adhoc or pre-defined report
Investigating the report of an outage
Adding/modifying asset data
Creating SLC Groups
Dispatching authorized service providers to address an onsite issue
Creating LightingGale Groups and User configuration
Providing Gateway configuration
New/Replacement SLC import and configuration
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