LightAssure

LightAssure is CIMCON's premium remote 24/7 managed service for proactively managing your lighting network infrastructure. Our managed services team is driven by clear service level objectives and works in coordination with your staff to maximize the efficiency and operation of your lighting network, while ensuring an optimal lighting experience for your city or town's residents, businesses and visitors.

LightAssure takes the stress of day-to-day operations off your staff by providing the expertise to quickly identify, isolate and resolve issues or detect vulnerabilities in your network, while also managing routine operations such as changing dimming schedules, adding/managing assets, generating reports, and more.

On a 24 /7 basis, the LightAssure managed services team proactively monitors your streetlight network, provides administrative support and is available to respond to service requests and questions. In addition to responding to service requests, if any issues are found, CIMCON's remote team will:

  • Identify the location of the issue

  • Isolate or diagnose the cause of the issue

  • Resolve remotely or dispatch a repair crew, if needed

  • Track and escalate as needed

  • Report back on the resolution of the issue

Additionally, for issues or concerns that come directly to your attention or for routine network changes, simply log a request in CIMCON's web-based management services portal (or send an email) to notify us and our services team will acknowledge your request via email within 15 minutes.

CIMCON will provide weekly, monthly and quarterly tracking reports of all requests completed via the web portal or email.

CIMCON's LightAssure service provides the following benefits:

  • 24 /7 access to controls experts that can maximize the efficiency of your lighting network.

  • Proactive monitoring and management of your lighting network to reduce the time necessary to make repairs.

  • Less stress on your staff to learn and manage a new technology.

LightAssure technical staff are available 24 /7. Requests will be acknowledged within 15 minutes via email.

In addition to issue resolution, CIMCON's managed services team can take care of a wide variety of service requests including but not limited to the following:

  • Modifying a light or pre-defined light group's Dimming Schedule

  • Turning a light or pre-defined light group ON/OFF or dim

  • Modifying the mode of an SLC pre-defined SLC group (i.e. Photocell, Astro-Clock, etc.)

  • Creating/modifying an alarm configuration

  • Running and emailing an adhoc or pre-defined report

  • Investigating the report of an outage

  • Adding/modifying asset data

  • Creating SLC Groups

  • Creating LightingGale Groups and User configuration

  • Providing Gateway configuration

  • New/Replacement SLC import and configuration

  • Alarm setup and maintenance

  • LightingGale software administration

  • Google map maintenance