Careers

CIMCON is seeking an analytical, charismatic individual to join our team as a Solution Technician. As a Solution Technician, you will be the externally facing expert on CIMCON's technical products. You will support our customers, helping them find success and meet their goals with our products. 

ABOUT US:

CIMCON is a cutting-edge technology startup, located in the Greater Boston area. We provide one-of-a-kind smart lighting and smart city solutions to cities all around the globe.

Our products help cities improve efficiencies while reducing energy and maintenance costs through innovative future-proof applications through its wireless sensor network. These sensors have a wide range of smart city applications, including smart lighting, surveillance, gunshot detection, power metering, air pollution monitoring, and traffic optimization. Improving the quality of life for city residents worldwide, the company's solution has been implemented in over 200 cities in 28 countries.

Responsibilities: 

• Troubleshoot, analyze, and verify functionality of hardware and software components in person or remotely.
• Handle customer RMA’s, test units to determine level of failure and record findings
• Resolve customer product support questions via phone & email/web submission related to installation, configuration, and ongoing usability of systems hardware and software.
• Assist with the testing of new product development and user acceptance tests
• Update knowledge base with FAQs and online articles
• Perform software upgrades where applicable based on CLI or GUI
• Build and assemble electronic and mechanical prototypes and COTS, demos and road shows
• Assist with engineering lab building and maintenance
• Perform electro-mechanical sub-assembly work utilizing basic hand tools
• Take ownership of issues by carrying out problem resolution from start to finish. Escalating incidents to others when necessary.

Requirements:

• Bachelor's degree in Computer Science, Electrical, Mechanical or equivalent practical experience
• 2 to 5 years of related experience in a similar position
• Basic Linux shell knowledge, AWS is a plus
• Basic PC knowledge (MS Outlook, Excel, Word, PowerPoint)
• Excellent oral & written communication skills
• Mechanical aptitude and familiarity with tools and basic electronic test equipment
• Experience with Freshdesk.com or comparable CRM desired
• Ability to work independently in high pressure situations
• Ability to perform root cause analysis and determine appropriate course of action based on result
• Must possess good manual dexterity and ability to multitask effectively
• Must be able to lift up to 50 lbs. on occasion
• Some travel may be required.

CIMCON offers competitive salary, company sponsored 401k Plan, health and other insurance benefits and an opportunity for rapid growth and ability to improve the quality of life of people across the globe.